1. Introduction
Muun AI Pte. Ltd. ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Privacy Policy
Last Updated: August 2026
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Name, email address, company name, and other information you voluntarily provide through contact forms or inquiries.
- Contact Form Data: Information submitted through the contact page may be processed by trusted service providers and internal systems used to review public inquiries.
- Optional Operational Sample Data: If you choose to attach a CSV, it is sent for private compatibility review. Do not upload confidential production data unless you are authorized to share it.
- Technical Data: Hosting and security providers may process basic request data, such as an IP address, browser type, and requested page, to operate and protect the site.
- Essential Technologies: Security services may use cookies or similar technologies when needed to protect forms from automated abuse.
- Analytics Data: When analytics is enabled, Google Analytics may process campaign attribution, pages viewed, interactions, and general browser or device information. Muun AI does not send names, email addresses, companies, form contents, filenames, or submission IDs in analytics events.
3. Use of Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support
- To assess the compatibility of an operational sample and prepare appropriate discovery questions
- To improve and optimize our website and services
- To comply with legal obligations
- To prevent fraud and enhance security
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.
Optional operational samples are retained only for the period needed to review the submission and follow up. You may request deletion of a submitted sample through the Muun AI contact page.
Google Analytics event data is configured for a 14-month retention period. Aggregated reporting may remain after individual event-level data expires.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We may use Cloudflare Turnstile on public forms to help distinguish legitimate submissions from automated abuse before a request is accepted.
6. Sharing of Information
We do not sell, trade, or rent your personal data to third parties. We may share your information only with:
- Service providers who assist us in operating our website and conducting our business
- Law enforcement or other government agencies when required by law
- Other parties with your explicit consent
Google acts as an analytics service provider when analytics is enabled. Advertising features, Google Signals, remarketing, and Google Ads linkage are not used for this website.
7. Your Rights
Under Singapore's Personal Data Protection Act (PDPA) and other applicable laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent for data processing
To exercise these rights, please use the Muun AI contact page.
8. Cookies
Essential service providers may use cookies or similar browser technologies to operate and secure the site. Google Analytics may use analytics cookies when analytics is enabled. We do not use advertising cookies on this website.
In the European Economic Area, including Iceland, Liechtenstein, and Norway, Google Analytics is not loaded unless you opt in. Outside that region, analytics is enabled by default unless you have opted out. Unknown location signals are treated as requiring consent. You can change or withdraw your choice at any time through Analytics preferences in the website footer; withdrawal stops future analytics events and removes accessible Google Analytics cookies.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by updating the "Last Updated" date above.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Muun AI Pte. Ltd.
105 Cecil Street
#18-18, The Octagon
Singapore 069534